| TERMS AND CONDITIONS - 2008 |
| We are a small independent company with offices in the UK, Greece and Holland. This ensures professional standards and provides a personalised approach for our customers for all our services and activities. We do not provide flights to and from Greece. On our site you will find ALL the information that you require to travel to Poros. We believe that in the era of low cost airlines, you get better value for money arranging these independently. |
Please read through our terms and conditions. We have made this as simple and as clear
as possible, please contact us if you require any clarification on any points.
Important note: When making a confirmed booking for more then 1 person the
designated person as shown on the confirmation letter, is responsible for payment of the total
invoice and these terms and conditions apply to that person and their contract with us. If you
are not the designated person shown on the confirmation letter and wish this to be changed,
please contact us in writing by registered letter, indicating who is the designated person or
persons, each designated person must be aged 18 or over. If a group wish to be invoiced as
individuals we are able to do this. There is no additional charge for this service.
1. Deposit, Reservations and Final payments
A non-refundable deposit of 20% of the total cost of your accommodation, activity holiday
or activity session will reserve a place for your booking. You may charge your deposit by credit
card over the phone, this will be processed but not through an online payment facility, you may
also pay by cheque. The balance is due 90 days prior to commencement of our service to you,
unless agreed otherwise and in writing by us. If you fail to pay the remaining balance by 90 days
prior to your arrival date and no alternative payments arrangements have been agreed in writing
between us and you, your holiday booking will be cancelled and you will lose your non
refundable deposit and any other monies paid [as explained above.] We may also write
to you reminding you of this booking condition 7 days before the final payment date.
Reservations and bookings made for any of our services that are within the 90 day period,
require full payment at the time of booking. We accept credit debit cards (Master Card and Visa)
for your deposit. The remaining balance must be paid by cheque,debit or credit card. If the
booking is made less than 6 weeks prior to arrival payment is due in full by £ cheque only.
2. The price stated includes:
For all holiday options and activity sessions , the description shown on the relevant page for each
activity or holiday option.
3.The price stated does not include:
Transport to and from Poros from you home, travel or accident insurance [which we recommend
that you purchase]
4. Cancellations Issues for ANY prepaid products or services.
The contract is between the named person on the confirmation letter. The non-refundable
deposit assures your reservation. The total balance of the holiday or activity session cost
[less the non - refundable deposit] already paid, is only refundable if you notify us in writing
at least 90 days prior to your planned arrival date. Should you cancel any holiday component less
than 90 days prior to the planned start date of your holiday, no refund from ANY monies paid
will be provided. All notification of cancellations must be received in writing and sent to us by
signed for mail. Email or telephone cancellations are NOT ACCEPTABLE. If you change or transfer
from one activity holiday to another, including any individual components, more than 90 days
before commencement (of the activity or holiday you are transferring from) there is no transfer
fee. We recommend that you purchase holiday cancellation insurance. We will do our best to
provide you with a refund or make changes to your booking where we can, but this is generally
not possible.
5 .Medical conditions and disabilities
If you or any member of your party have any medical problem or disability at the time of booking
and or [any other time until the completion of your holiday with us] which may affect your
holiday, please tell us so that we can advise you as to the suitability of the chosen arrangements.
In any event, you must give us full details in writing at the time of booking or later (If you wish
to book online you should email or telephone us with these details prior to making your booking
online). If we reasonably feel unable to properly accommodate the particular needs of the
person concerned, we must reserve the right to decline the booking or, if full details are not
given at the time of booking, cancel when we become aware of these details. No refund will be
offered , this is why we advise you to purchase travel insurance.
6. Participants Responsibilities:
All participants are responsible for choosing the activity or holiday that best suits their interests
and abilities. We have many different types of active experiences in an effort to help you choose
the one that is most appropriate for you. Participants are responsible for being in sufficient health
and physical fitness to participate. Individuals are also responsible for being fully informed of all
holiday information and for bringing the appropriate personal equipment and clothing.
Consumption of alcohol is not permitted within six hours of any on-water activity or cycling
activity. We have the right to refuse participation. Greek Island Activities.Com reserves the right
at all times to terminate your holiday if your behaviour is considered by our staff or by any other
person with appropriate authority, likely to cause offence, distress, danger, damage or
annoyance to other clients, our employees, any third party or damage to property. In the event
of such termination our responsibility for your holiday will cease, we will have no further
obligations to you or your party and we will be under no further liability to make any refunds or
meet any costs or expenses incurred as a result.
7. Supplements and surcharges:
Any payments by credit card will incur a 3 % surcharge. All other supplements are shown on
prices and availability page. A present [1st January 2007] there are no surcharges involved in or
expected for any of our services.
8. Complaints:
Greek Island Activities.Com hope you never have any complaint with any of our services in Poros
but in the event that YOU DO HAVE A COMPLAINT we want to find out about it immediately. If
you do have a complaint [excluding any cancellation issues refund or payment terms as
outlined above] either before or during your holiday, please bring this to the attention any
member of our staff. If this does not resolve the complaint to your satisfaction, please request
our complaint proforma, return this to any member of staff and we guarantee to investigate this
within 24 hours.
We will also inform you of the results of your complaint and discuss these with you personally. If
we are unable to provide you with satisfaction regarding your complaint we will with your
approval appoint a mutually acceptable arbitrator to investigate your concerns.
9. Confirmation and further information.
Once your holiday,accommodation or activity session booking is confirmed by us, we will provide
you with additional information that will assist you in preparation for your participation. We ask
that, you contact us within 14 days if you require any other clarification on any matter.
10. Sharing of information:
You have our personal assurance that we will not pass on to any third party, any personal details
that you provide to us in booking any of our services, unless we have your written
permission.
11. Cancellation of any of our product or services.
A. Should it be necessary for us to cancel any of our products or services Pre - paid to us by you,
we will depending on the circumstances : either provide you with a refund application for you to
claim back the full or part amount, provide an alternative product or service to the same value as
the price paid.
B. Should any activity session be cancelled due to any adverse weather conditions or other safety
reasons by any of our staff, we will explain the reasons for this decision to you in detail and do
our very best to provide you with alternative activites during your holiday with us.
NO REFUND - will be issued for any activities cancelled due to adverse weather
conditions that in the opinion and judgement of our staff might affect the safety of
anyone participating in any of our activities.
as possible, please contact us if you require any clarification on any points.
Important note: When making a confirmed booking for more then 1 person the
designated person as shown on the confirmation letter, is responsible for payment of the total
invoice and these terms and conditions apply to that person and their contract with us. If you
are not the designated person shown on the confirmation letter and wish this to be changed,
please contact us in writing by registered letter, indicating who is the designated person or
persons, each designated person must be aged 18 or over. If a group wish to be invoiced as
individuals we are able to do this. There is no additional charge for this service.
1. Deposit, Reservations and Final payments
A non-refundable deposit of 20% of the total cost of your accommodation, activity holiday
or activity session will reserve a place for your booking. You may charge your deposit by credit
card over the phone, this will be processed but not through an online payment facility, you may
also pay by cheque. The balance is due 90 days prior to commencement of our service to you,
unless agreed otherwise and in writing by us. If you fail to pay the remaining balance by 90 days
prior to your arrival date and no alternative payments arrangements have been agreed in writing
between us and you, your holiday booking will be cancelled and you will lose your non
refundable deposit and any other monies paid [as explained above.] We may also write
to you reminding you of this booking condition 7 days before the final payment date.
Reservations and bookings made for any of our services that are within the 90 day period,
require full payment at the time of booking. We accept credit debit cards (Master Card and Visa)
for your deposit. The remaining balance must be paid by cheque,debit or credit card. If the
booking is made less than 6 weeks prior to arrival payment is due in full by £ cheque only.
2. The price stated includes:
For all holiday options and activity sessions , the description shown on the relevant page for each
activity or holiday option.
3.The price stated does not include:
Transport to and from Poros from you home, travel or accident insurance [which we recommend
that you purchase]
4. Cancellations Issues for ANY prepaid products or services.
The contract is between the named person on the confirmation letter. The non-refundable
deposit assures your reservation. The total balance of the holiday or activity session cost
[less the non - refundable deposit] already paid, is only refundable if you notify us in writing
at least 90 days prior to your planned arrival date. Should you cancel any holiday component less
than 90 days prior to the planned start date of your holiday, no refund from ANY monies paid
will be provided. All notification of cancellations must be received in writing and sent to us by
signed for mail. Email or telephone cancellations are NOT ACCEPTABLE. If you change or transfer
from one activity holiday to another, including any individual components, more than 90 days
before commencement (of the activity or holiday you are transferring from) there is no transfer
fee. We recommend that you purchase holiday cancellation insurance. We will do our best to
provide you with a refund or make changes to your booking where we can, but this is generally
not possible.
5 .Medical conditions and disabilities
If you or any member of your party have any medical problem or disability at the time of booking
and or [any other time until the completion of your holiday with us] which may affect your
holiday, please tell us so that we can advise you as to the suitability of the chosen arrangements.
In any event, you must give us full details in writing at the time of booking or later (If you wish
to book online you should email or telephone us with these details prior to making your booking
online). If we reasonably feel unable to properly accommodate the particular needs of the
person concerned, we must reserve the right to decline the booking or, if full details are not
given at the time of booking, cancel when we become aware of these details. No refund will be
offered , this is why we advise you to purchase travel insurance.
6. Participants Responsibilities:
All participants are responsible for choosing the activity or holiday that best suits their interests
and abilities. We have many different types of active experiences in an effort to help you choose
the one that is most appropriate for you. Participants are responsible for being in sufficient health
and physical fitness to participate. Individuals are also responsible for being fully informed of all
holiday information and for bringing the appropriate personal equipment and clothing.
Consumption of alcohol is not permitted within six hours of any on-water activity or cycling
activity. We have the right to refuse participation. Greek Island Activities.Com reserves the right
at all times to terminate your holiday if your behaviour is considered by our staff or by any other
person with appropriate authority, likely to cause offence, distress, danger, damage or
annoyance to other clients, our employees, any third party or damage to property. In the event
of such termination our responsibility for your holiday will cease, we will have no further
obligations to you or your party and we will be under no further liability to make any refunds or
meet any costs or expenses incurred as a result.
7. Supplements and surcharges:
Any payments by credit card will incur a 3 % surcharge. All other supplements are shown on
prices and availability page. A present [1st January 2007] there are no surcharges involved in or
expected for any of our services.
8. Complaints:
Greek Island Activities.Com hope you never have any complaint with any of our services in Poros
but in the event that YOU DO HAVE A COMPLAINT we want to find out about it immediately. If
you do have a complaint [excluding any cancellation issues refund or payment terms as
outlined above] either before or during your holiday, please bring this to the attention any
member of our staff. If this does not resolve the complaint to your satisfaction, please request
our complaint proforma, return this to any member of staff and we guarantee to investigate this
within 24 hours.
We will also inform you of the results of your complaint and discuss these with you personally. If
we are unable to provide you with satisfaction regarding your complaint we will with your
approval appoint a mutually acceptable arbitrator to investigate your concerns.
9. Confirmation and further information.
Once your holiday,accommodation or activity session booking is confirmed by us, we will provide
you with additional information that will assist you in preparation for your participation. We ask
that, you contact us within 14 days if you require any other clarification on any matter.
10. Sharing of information:
You have our personal assurance that we will not pass on to any third party, any personal details
that you provide to us in booking any of our services, unless we have your written
permission.
11. Cancellation of any of our product or services.
A. Should it be necessary for us to cancel any of our products or services Pre - paid to us by you,
we will depending on the circumstances : either provide you with a refund application for you to
claim back the full or part amount, provide an alternative product or service to the same value as
the price paid.
B. Should any activity session be cancelled due to any adverse weather conditions or other safety
reasons by any of our staff, we will explain the reasons for this decision to you in detail and do
our very best to provide you with alternative activites during your holiday with us.
NO REFUND - will be issued for any activities cancelled due to adverse weather
conditions that in the opinion and judgement of our staff might affect the safety of
anyone participating in any of our activities.
There may be a requirement - legal or otherwise for us to alter these terms and conditions, we
advise you to visit this page before your arrival date, if you have any questions please contact
us.
advise you to visit this page before your arrival date, if you have any questions please contact
us.
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